Privacy Statement
Priority Residential is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.
This Privacy Statement explains how Priority Residential collects, holds, uses and discloses personal information in connection with our real estate sales, leasing and property management services.
Personal information we collect
The types of personal information we may collect include:
- Your name, address, telephone number and email address
- Your date of birth and identification documents
- Your employment, income and rental history
- Information provided in tenancy applications, sales enquiries, property appraisals and management agreements
- Details of property ownership, transactions, payments and banking information
- References and information provided by employers, previous property managers, landlords or other nominated referees
- Records of communications and interactions with us
- Photographs, videos or inspection records relating to a property
- Information collected when you visit our website, attend an open home or communicate with us through online platforms
We will only collect information that is reasonably necessary for our business activities and the services we provide. How we collect personal information.
How we collect personal information
We may collect personal information directly from you when you:
- Contact us by telephone, email, through our website or through a property portal
- Attend an open home or property inspection
- Submit a tenancy application, offer, enquiry or appraisal request
- Enter into a sales, leasing or property management agreement
- Communicate with our employees, contractors or representatives
- Participate in a promotion, competition or marketing campaign
We may also collect information from third parties where appropriate, including property owners, tenants, buyers, sellers, employers, referees, tradespeople, strata or body corporate managers, government authorities, tenancy databases and real estate technology providers.
Why we collect and use personal information
We may collect, hold and use your personal information to:
- Provide real estate sales, leasing and property management services
- Process and assess tenancy applications
- Verify your identity, employment, income, rental history and references
- Communicate with property owners, tenants, applicants, buyers and sellers
- Arrange property inspections, maintenance, repairs and quotations
- Prepare agreements, contracts, notices, reports and transaction documents
- Receive and process rent, deposits, invoices and other payments
- Manage properties and tenancies
- Respond to enquiries, complaints and requests
- Meet our legal, regulatory, insurance and professional obligations
- Maintain and improve our services, systems and business operations
- Send property information, market updates or promotional communications where you have consented or where permitted by law
You may unsubscribe from our electronic marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Disclosure of personal information
Where reasonably necessary, we may disclose personal information to:
- Property owners, tenants, prospective tenants, buyers and sellers
- Your nominated employers, referees, previous property managers or landlords
- Solicitors, conveyancers, accountants, financial institutions and insurers
- Tradespeople, contractors, photographers and other property service providers
- Body corporate or strata managers
- Utility connection and service providers
- Tenancy application platforms and residential tenancy database operators
- Real estate advertising websites, customer relationship management systems and software providers
- Government agencies, courts, tribunals and regulatory authorities
- Other parties where you have provided consent or where disclosure is authorised or required by law
We will not sell your personal information to third parties.
Tenancy applications
Information provided as part of a tenancy application will be used to assess your suitability for a property. This may include contacting your nominated referees, employers, previous property managers or landlords and providing relevant information to the property owner.
Providing incomplete or inaccurate information may affect our ability to process your application. We will only request and use information that is reasonably necessary to assess and manage a tenancy.
Open homes and property inspections
When you attend an open home or property inspection, we may request your name, contact details and other information reasonably required for security, safety, communication and property follow-up purposes.
Your information may be provided to the property owner or used to contact you regarding the property, similar properties or relevant real estate services.
Storage and security
Priority Residential takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in electronic databases, property management systems, cloud-based platforms and physical records. Access is limited to authorised employees, contractors and service providers who require the information to perform their duties.
When personal information is no longer required, and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.
Overseas disclosure and cloud services
Some technology, software or cloud-storage providers used by Priority Residential may store or process information outside Australia.
Where this occurs, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.
Website information and cookies
Our website and associated online services may use cookies, analytics tools and similar technologies to collect information about website activity, browser type, device information and pages visited.
This information helps us operate our website, understand how it is used and improve our services. You may be able to manage or disable cookies through your browser settings.
Accessing or correcting your information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests should be submitted using the contact details below. We may need to verify your identity before providing access or making a correction.
In some circumstances, access may be limited or refused where permitted by law. Where this occurs, we will explain the reason for our decision where reasonably possible.
Privacy complaints
If you believe that Priority Residential has not handled your personal information appropriately, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
Priority Residential
Attention: Privacy Officer
Phone: 0438 769 051
Email: sales@priorityresidential.com.au
Postal address: PO Box 2105, CHERMSIDE CENTRE QLD 4032
Changes to this Privacy Statement
Priority Residential may update this Privacy Statement from time to time to reflect changes to our services, business practices or legal obligations.
The current version will be published on our website.
Last updated: July 2026
